SHIPPING & RETURNS

SHIPPING:
Where do we ship?

We ship our delicious wine to most states, wherever we are legally able to. There are still some states that prohibit wineries from shipping directly to customers in their state. It's not that we don't want to get wine to your door, but we legally can't. We hope this changes soon too.

States currently we cannot ship to:  Utah, Mississippi, Rhode Island, Arkansas, Delaware. Please note this list may not always be up to date, please contact us with any questions about current regulations for shipping to your state. 

Why does shipping wine cost so much?

Small shipments of wine are heavy, and large shipments of wine are bulky. Shipping partners charge based on weight, unless a box exceeds a certain size, and then they charge based on size too. Then we pay for an adult signature because someone over 21 must sign for the package (it's the law).

We provide discounted shipping to every customer

Here's what we charge Wine Club Members:

3 bottles - $15 (the rate charged to us is $25-35)

6 bottles - $20 (the rate charged to us is $32-$50)

12 bottles - $25 (the rate charged to us $48-67)

RETURNS:

What if I have a problem with my order?

At Wine Family Cellars, we want you to be happy with every aspect of your experience. If for any reason we did not meet that expectation, we would love to hear from you and have the opportunity to make things better. Please contact us as soon as the issue occurs.

Damaged in shipping

It is really unusual to receive a damaged product from us, as we have a dedicated fulfillment team. However, we're human and it happens. In the event you do experience a problem with a shipment, please let us know as soon as you can. We can replace your wine, issue you a credit on a gift card, or process a refund for your damaged items. Let us know how we can make things better!

Incorrect or missing bottles of wine

Again, we're human and we, occasionally, make mistakes. If we made a packing error, we would like to resolve it for you. In the event that we shipped you incorrect items, let us know and we'll determine a resolution. In some cases, we may ask you to hold on to the bottles and packaging so that we can arrange for a return pick up. If you find that items are missing from your order, we are happy to assist you to process a new order, Wine Family Cellars gift card or a refund for your missing items.

Not satisfied with the wine

Contact us, we would enjoy helping you choose wines and providing recommendations. However, if you get a wine you just don't like, please let us know and we will work with you to resolve it.

Reshipping wine

When an order is returned to the winery after several delivery attempts at the address you provided, we are still always happy to reship the order. Additional shipping fees may apply. Please contact us and we will assist you with the reshipment arrangements.

Vintage substitutions

On occasion, a chosen vintage of a wine may sell out or be replaced by a new release after your order is placed. We will not hold up your order. We will automatically substitute the wine with the comparable vintage. We will only substitute with a vintage for the same type and varietal.